Last updated on Nov 19 2025
EXPATLY FINANCIAL SERVICES PRIVATE LIMITED believes in helping its customers as far as possible, and
has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within Same day of placing the
order. However, the cancellation request may not be entertained if the orders have been
communicated to the vendors/merchants and they have initiated the process of shipping them.
- EXPATLY FINANCIAL SERVICES PRIVATE LIMITED does not accept cancellation requests for perishable
items like flowers, eatables etc. However, refund/replacement can be made if the customer
establishes that the quality of product delivered is not good.
- In case of receipt of damaged or defective items please report the same to our Customer Service
team. The request will, however, be entertained once the merchant has checked and determined the
same at his own end. This should be reported within Same day of receipt of the products.
- In case you feel that the product received is not as shown on the site or as per your
expectations, you must bring it to the notice of our customer service within Same day of
receiving the product. The Customer Service Team after looking into your complaint will take an
appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please
refer the issue to them.
- In case of any Refunds approved by the EXPATLY FINANCIAL SERVICES PRIVATE LIMITED, it'll take
1-2 days for the refund to be processed to the end customer.